Take this quick survey to determine your current CX maturity level and understand your implementation gaps to accelerate your business through the ‘New Normal’.
This assessment evaluates your organization’s performance across six leading CX capabilities - Analytics, Data, Integration, Practice, People, and Tools. This will help you assess your CX efforts broadly.
What’s more, you also get a one-on-one consultation on how to resolve the weaknesses and reinforce the strengths to build momentum for 2021.
A recent Gartner report states, 2020 IT spending was cut by 8%. Further reductions of budgets are to be expected for 2021.
Now is the time to align your organization to a customer-centric approach and thrive in the new normal. This survey helps you identify and implement the right steps to leverage customer-centric innovation.
You will get to know broad areas of strengths and opportunities across